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In order to provide fast time to resolution for all support tickets we'd like our customers to provide the following information when a support case is opened. We have found that with this information we can reduce time to resolution in some cases by days.
NMIS Cases
NMIS Support Zip
The NMIS support zip contains valuable information that will enable our support engineers to develop a solid vector on the problem. Attaching this support zip to a new case will reduce time to resolution. While running the tool it will recognize some common problems and prompt the user for action.
Gather a NMIS support zip as described here: https://community.opmantek.com/x/sgdm
Examples NMIS support tool use cases:
| Code Block |
|---|
### Typical case
[root@opmantek ~]# /usr/local/nmis8/admin/support.pl action=collect
### When log files are too big for the default zip size, try this option.
[root@opmantek ~]# /usr/local/nmis8/admin/support.pl action=collect maxzipsize=31457280
### If the problem is related to a specific node, focus the support tool on it.
[root@opmantek ~]# /usr/local/nmis8/admin/support.pl action=collect node=r1 |
OMK Cases