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In order to provide fast time to resolution for all support tickets we'd like our customers to provide the following information when a support case is opened. We have found that with this information we can reduce time to resolution in some cases by days.
- Email Structure
- Email Subject - The email subject will become the support ticket name. A subject format such as this will assist support engineers in finding your issue quickly:
- <Customer_Company_Name> - <OMK Product> - <Brief Problem Description>
- Email Subject - The email subject will become the support ticket name. A subject format such as this will assist support engineers in finding your issue quickly:
- Support Zip(s)
- Server Information
- Node Information
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