...

In order to provide fast time to resolution for all support tickets we'd like our customers to provide the following information when a support case is opened.  We have found that with this information we can reduce time to resolution in some cases by days. 

Opening Support Cases

Opmantek customers may open support cases by sending an email to support@opmantek.com.  We recommend the following rules of engagement. 

• Open a separate ticket for each discreet problem.
• Please avoid opening a ticket that contains multiple problems.
• Please avoid responding to an old email thread to address a new problem.

Support Case Opening Checklist

...