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TimeZone: this value is added to the time returned by the server before checking the start and end dates.  Either have your server in the same timezone as your users and use 0 here or set it up properly, have your server in GMT and set the TZ offset from GMT.

The file that contains the Contacts configuration may be found in /usr/local/nmis8/conf/Contacts.nmis.  An example of the format follows:

%hash = (
  'contact1' => {
    'Contact' => 'Contact1',
    'Phone' => '',
    'DutyTime' => '00:24:MonTueWedThuFriSatSun',
    'Level' => '(Fatal|Critical|Major|Minor|Warning|Normal)',
    'TimeZone' => '0',
    'Pager' => '',
    'Mobile' => '5555551234',
    'Location' => 'default',
    'Email' => 'nobody@localhost'
  }
);