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With the information from step 1 and step 2 you can then figure out how to automate these actions by leveraging the tools you have in your Opmantek arsenal.
Step 4: Create an action to respond to the event.
You and your team decide to use the Virtual Operator feature in opConfig to simplify and automate troubleshooting. Any time one of these common events comes in you have a plan for immediate troubleshooting and remediation.
Where to go from here?
You now have your top events automatically troubleshooted, tickets automatically created, relevant employees alerted and remediation completed. Next, you may want to gather up that same group of NOC engineers, customer service representatives, etc. and again discuss now that these common issues are taken care of what are the next top network events we can follow this same process with to automatic event resolution. Eventually by following and repeating this same process you could have an almost fully autonomous network.
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