...
opEvents ships with a lot of features but what it ships with is not all that it can do. Opmantek's various modules are meant to be tinkered with to give you a product that works specifically for you. With a little thought and planning you and your team can make opCharts opEvents and other Opmantek modules act as if they were made custom for your organization.
...
With the information from step 1 and step 2 you can then figure out how to automate these actions by leveraging the tools you have in your Opmantek arsenal.
Step 4: Create an action to respond to the event.
notes ignore not part of the page:
power point slides step 1 do this step 2 do that.
asgard link in edit node - /omk/opCharts/nodes/$node_name/resources/interface creates a link
create a page, start with outline, ask why is this important. Why does customer care? How can bridge gap from where they are now to great things. four step process in the videos. start by identifying a simple event you deal with often and what are steps engineer takes to troubleshoot it and what are steps to fix it and how can automate steps to troubleshoot. focus on idea on troubleshooting then remediation.
opevents, event actions. dual purpose for events and config possibly. dont get into building an event action, theory of troubleshooting steps I want to take to create event actions. what commands want to run on devices.
You and your team decide to use the Virtual Operator feature in opConfig to simplify and automate troubleshooting. Any time one of these common events comes in you have a plan for immediate troubleshooting and remediation.
Where to go from here?
You now have your top events automatically troubleshooted, tickets automatically created, relevant employees alerted and remediation completed. Next, you may want to gather up that same group of NOC engineers, customer service representatives, etc. and again discuss the next batch of top network events. Now that these common issues are taken care of what are the next top network events we can follow this same process with to automatic event resolution. Eventually by following and repeating this same process you could have an almost fully autonomous networkhow do a understand wha commands are htere now b identify what things they want to collect in their environment. might ship with mtr as a command but dont want to use that one. customize it to your needs.
...