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- Email Structure
- Email Subject - The email subject will become the support ticket name. A subject format such as this the following will assist support engineers in finding your issue quickly:
- <Customer_Company_Name> - <OMK Product> - <Brief Problem Description>
- Email Body
- Restate the problem description in the body of the email.
- State the OMK products that are exhibiting the problem.
- State the following in regard to the affected servers:
- Hostname
- FQDN
- IP Address
- State the following for any specific nodes that are exhibiting the problem:
- NMIS node name
- Node IP address
- Node hostname
- Node FQDN
- Email Attachments - Email attachments to JIRA have a 10MB size limit. If pertinent documents/files exceed this suport@opmantek.com will direct the customer as to the best method to share them.
- Support Zip(s) - See more specific instructions concerning support zips below.
- Anything that may be relevant.
- Email Subject - The email subject will become the support ticket name. A subject format such as this the following will assist support engineers in finding your issue quickly:
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