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Some fields in a out-of-box ServiceNow configuration are restricted to certain values. Here's how to edit these fields to accept values inserted by opIntegration (or any API calls).

 

  1. Goto System Definition -> Tables using search
  2. Search for and select the table you're interested in.
  3. All columns are listed on the resulting page. Search for and select the column you're interested in.
  4. Watch out for this warning at the top of the page - the element could be read-only and you must edit the parent.
    Image RemovedImage Added
  5. Set the choice as Dropdown without --none -- (must specify default value)