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The policy consists of any number of nested if-this-then-that clauses, which specify the conditions an event must conform to and what actions to take in case of a match. Further configuration sections specific to particular actions can be present in the same file. Create a policy that ensures that the engineers you want to alert by email, text, etc. are only alerted by the severity of the event that makes sense within your organization. Doing this reduces event noise allowing your team to quickly identify the important events. Use the examples within the links below as well as the default policies within the EventActions.nmis file to help create a policy right for your environment.
- Follow the basic example of creating a new Escalation Policy - Escalation Policy example
- More detailed Escalation Policy examples and information - Event Actions and Escalation
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