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opEvents ships with a lot of features but what it ships with is not all that it can do. Opmantek's various modules are meant to be tinkered with to give you a product that works specifically for you. With a little thought and planning you and your team can make opCharts opEvents and other Opmantek modules act as if they were made custom for your organization.
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You now have your top events automatically troubleshooted, tickets automatically created, relevant employees alerted and remediation completed. Next, you may want to gather up that same group of NOC engineers, customer service representatives, etc. and again discuss now the next batch of top network events. Now that these common issues are taken care of what are the next top network events we can follow this same process with to automatic event resolution. Eventually by following and repeating this same process you could have an almost fully autonomous network.
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