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From version 1.3.2 Open-AudIT includes a page titled Support. It is available at Menu -> Help -> Support. This is to be used as a the first point of call when troubleshoot troubleshooting Open-AudIT issues.

Image Modified

Function

This page retrieves various system details and variables. It then runs several tests upon the results and suggests various fixes.

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The currently retrieved variables are (below contain sample data as values):

Array
(
    [applicationweb_internal_environmentversion] => development20170620
    [application_log_permissionweb_display_version] => 2.0.1
    [base_url] => -rw-r--r--http://localhost/open-audit/
    [applicationindex_web_versionpage] => 1index.12.8php
    [application_web_internal_versionuri_protocol] => REQUEST_URI
    [url_suffix] => 
    [language] => english
    [charset] => UTF-8
    [enable_hooks] => 20160620
    [application_db_database_versionsubclass_prefix] => MY_
    [permitted_uri_chars] => 1.12.8
    [applicationenable_db_internal_versionquery_strings] => 
    [controller_trigger] => 20160620c
    [application_nmis_enabledfunction_trigger] => m
    [directory_trigger] => yd
    [application_nmis_urllog_threshold] => 0
    [log_path] => /cgi-nmis8/nmiscgi.pl
    [applicationlog_oaedate_statusformat] => logoY-banner-oac-oaem-d H:i:s
    [application_name_matchcache_path] => 
    [encryption_key] => yopenaudit
    [applicationsess_ipcookie_matchname] => nopenaudit
    [applicationsess_use_ipmiexpiration] => y7200
    [applicationsess_adencrypt_domaincookie] => 1
    [applicationsess_aduse_serverdatabase] => 1
    [applicationsess_permittedtable_uri_charsname] => oa_user_sessions
    [applicationsess_basematch_urlip] => http://idk/open-audit/
    [applicationsess_prodmatch_devicesuseragent] => 181
    [applicationsess_prodtime_devices_in_allto_update] => 300
    [cookie_prefix] => 18
    [application_non-prod_devicescookie_domain] => 
    [cookie_path] => 43
    [applicationglobal_tempxss_rowsfiltering] => 0
    [applicationcompress_timezoneoutput] => Australia/Brisbane
    [ostime_platformreference] => Linux (Debian)local
    [osrewrite_phpshort_unametags] => Linux
    [osproxy_versionips] => PRETTY_Debian GNU/Linux 8 (jessie) 
    [blessed_subnets_use] => y
    [default_network_address] => 
    [osdelete_databasenoncurrent] => mysql (version 5.5.50-0+deb8u1) n
    [discovery_create_alerts] => y
    [osdiscovery_ip_webserverexclude] => Apache/2.4.10 (Debian)
    [os_timezonediscovery_linux_script_directory] => Australia/tmp/Brisbane
    [prereqdiscovery_apachelinux_modscript_proxypermissions] => Status: install ok installed700
    [discovery_nmap_os] => n
    [prereqdiscovery_use_curldns] => /usr/bin/curly
    [prereq_samba-clientdiscovery_use_ipmi] => /usr/bin/smbclienty
    [prereqdisplay_nmapversion] => /usr/bin/nmap2.0.1
    [prereqdownload_nmap_permsreports] => -rwsr-xr-xdownload
    [prereqgraph_php-clidays] => 30
   Status: install ok installed[homepage] => groups
    [prereq_screeninternal_version] => 20170620
    [logo] => /usr/bin/screenlogo-banner-oac-oae
    [prereqlog_sshpasslevel] => /usr/bin/sshpass5
    [prereq_wgetlog_retain_level_0] => /usr/bin/wget180
    [prereq_ziplog_retain_level_1] => /usr/bin/zip180
    [php_versionlog_retain_level_2] => 5.6.23-0+deb8u1180
    [phplog_retain_errorlevel_reporting3] => 32767180
    [php_timezonelog_retain_level_4] => Australia/Brisbane180
    [phplog_retain_processlevel_owner5] => www-data90
    [phplog_retain_memorylevel_limit6] => 512M30
    [phplog_maxretain_executionlevel_time7] => 6007
    [phpmaps_max_input_timeapi_key] => AIzaSyAhAUqssRASeC0Pfyx1TW1DXRmboG5bdG0
    [maps_url] => 60/omk/open-audit/map
    [php_display_errorsmatch_dbus] => n
    [match_fqdn] => 1y
    [php_upload_max_filesizematch_hostname] => y
    [match_hostname_dbus] => 10My
    [phpmatch_exthostname_ldapserial] => y
    [phpmatch_exthostname_mbstringuuid] => y
    [php_ext_mcryptmatch_ip] => n
    [match_mac] => yn
    [php_ext_mysqlmatch_mac_vmware] => n
    [match_serial] => y
    [phpmatch_extserial_posixtype] => y
    [php_ext_snmpmatch_uuid] => y
    [nmis] => n
    [nmis_url] => y
    [php_ext_xmloae_license] => commercial
    [oae_prompt] => y2017-06-28
    [oae_linkurl] => /omk/open-audit/

    [page_refresh] => 300
    [process_netstat_windows_dns] => 
    [rss_enable] => y
    [rss_url] => https://community.opmantek.com/rss/OA.xml
    [uuid] => 980906d2-5994-11e7-a4a3-1c1b0d60813b
    [oae_servermodules] => http://127.0.0.1/open-audit/
    [oae_username] => open-audit_enterprise{"NMIS8":{"name":"NMIS8","file":"\/cgi-bin\/nmiscgi.pl","link":"\/cgi-nmis8\/nmiscgi.pl","url":"https:\/\/opmantek.com\/network-management-system-nmis\/"},"opAddress":{"name":"opAddress","file":"\/bin\/opaddress-cli.pl","link":"\/omk\/opAddress\/","url":"https:\/\/community.opmantek.com\/display\/opAddress\/Home"},"opCharts":{"name":"opCharts","file":"\/public\/omk\/js\/opCharts_a_external_packed.js","link":"\/omk\/opCharts","url":"https:\/\/opmantek.com\/opcharts-dashboards-charts-management\/"},"opConfig":{"name":"opConfig","file":"\/install\/opconfigd.init.d","link":"\/omk\/opConfig","url":"https:\/\/opmantek.com\/network-configuration-management-opconfig\/"},"Open-AudIT":{"name":"Open-AudIT","file":"\/bin\/oae-tasks.sh","link":"\/omk\/open-audit\/","url":"https:\/\/opmantek.com\/network-audit-software\/","installed":true,"version":"2.0.1"},"opEvents":{"name":"opEvents","file":"\/install\/opeventsd.init.d","link":"\/omk\/opEvents\/","url":"https:\/\/opmantek.com\/opevents-traps-network-event-management\/"},"opFlow":{"name":"opFlow","file":"\/bin\/opflow-cli.pl","link":"\/omk\/opFlow","url":"https:\/\/opmantek.com\/netflow-analyzer-collector-opflow\/"},"opHA":{"name":"opHA","file":"","link":"\/omk\/opHA","url":"https:\/\/opmantek.com\/distributed-network-management-system\/"},"opLicensing":{"name":"opLicensing","file":"\/lib\/opLicense.pm.exe","link":"\/omk\/opLicense","url":"#"},"opReports":{"name":"opReports","file":"\/bin\/opreports-cli.pl","link":"\/omk\/opReports\/","url":"https:\/\/opmantek.com\/network-configuration-management-opconfig\/"},"opSLA":{"name":"opSLA","file":"","link":"\/omk\/opSLA","url":"https:\/\/opmantek.com\/ip-sla-monitor-cisco-ipsla\/"},"Other Modules":{"name":"Other Modules","link":"https:\/\/opmantek.com\/network-management-system-tools\/","url":"https:\/\/opmantek.com\/network-management-system-tools\/"}}
    [oae_product] => Open-AudIT Enterprise
    [oa_web_index] => /open-audit/index.php
    [oa_web_folder] => /open-audit
    [timestamp] => 2017-06-27 14:00:43
    [server_os] => Linux
    [device_count] => 1
    [base_path] => /usr/local/open-audit
    [ip] => 192.168.1.139
)

The tests run against this information are:

• Check the Open-AudIT Enterprise config.
• Check the linux Linux dependencies installed.
• Check the required PHP modules.
• Check the status of the linux Linux nmap file (has it had its SUID set).
• Check file permission on the Open-AudIT log file.
• Compare PHP and operating system timezones.
• Check the application environment status
• Count the devices with a 'Production' status and compare to the count of devices in the All Devices Group.
• Check for rows in the database temp table.
• Check for devices with a status not equal to Production.

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