I have created a threshold and escalation. Everything works fine.
When the first threshold is reached, an escalation is risen and an email is send.
But I have one particular question:
When an Event changes from one level (e.g. minor) to another level (e.g. major) - so changing in thresholds but event was already active - no new mail was sent. I want to have for one special event these changes being send by email.
So for example:
First mail, if warning. Second mail if minor. Third mail if major etc.
Is that possible?
NMIS is very customisable and you can define Alert levels in the Contacts table (System > System Configuration > Contacts). You can define a specific contact, or edit an existing one and change the Event levels that the contact wants to receive:
Then, you may want to use that contact in the escalations policy (System > System Configuration > Escalation Policy).
Here you can find further information:
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