The system has encountered an unrecoverable error.

 
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Hi all,

I installed Open_Audit 1.8.0 on RedHat 6.6 and I have the following error right after I login into the web page :

Error: Server Error

The system has encountered an unrecoverable error.

[Thu Jul 23 16:13:51 2015] [error] Unable to retrieve config from OAC #2 (Opmantek::OaeController::index).

 

 

The following stuff is running :

[root@vtor-lx-test-d04 log]# ps -ef | grep sql

root      9258     1  0 16:09 pts/2    00:00:00 /bin/sh /usr/bin/mysqld_safe --datadir=/var/lib/mysql --socket=/var/lib/mysql/mysql.sock --pid-file=/var/run/mysqld/mysqld.pid --basedir=/usr --user=mysql

mysql     9363  9258  0 16:09 pts/2    00:00:00 /usr/libexec/mysqld --basedir=/usr --datadir=/var/lib/mysql --user=mysql --log-error=/var/log/mysqld.log --pid-file=/var/run/mysqld/mysqld.pid --socket=/var/lib/mysql/mysql.sock

root     11070  8293  0 16:27 pts/2    00:00:00 grep sql

 

 

[root@vtor-lx-test-d04 log]# ps -ef | grep omk

root      9931     1  0 16:11 pts/2    00:00:02 /usr/local/omk/script/opmantek.pl -f -p /var/run/opmantek.exe.pid -r

root      9948  9931  0 16:11 pts/2    00:00:00 /usr/local/omk/script/opmantek.pl -f -p /var/run/opmantek.exe.pid -r

root      9949  9931  0 16:11 pts/2    00:00:00 /usr/local/omk/script/opmantek.pl -f -p /var/run/opmantek.exe.pid -r

root      9950  9931  0 16:11 pts/2    00:00:00 /usr/local/omk/script/opmantek.pl -f -p /var/run/opmantek.exe.pid -r

root      9951  9931  0 16:11 pts/2    00:00:00 /usr/local/omk/script/opmantek.pl -f -p /var/run/opmantek.exe.pid -r

root      9952  9931  0 16:11 pts/2    00:00:00 /usr/local/omk/script/opmantek.pl -f -p /var/run/opmantek.exe.pid -r

root     11077  8293  0 16:27 pts/2    00:00:00 grep omk

[root@vtor-lx-test-d04 log]#

 

 Please help !   Thanks,

 Vlad

 

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    5 answers

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      Hi Vlad,

       

      The hint here is the log entry. Enterprise cannot talk to Community for some reason. Some items to check:

       

      Open-AudIT Community is actually running. Try going to http://YOUR_SERVER/open-audit/index.php/main/list_groups

      If you don't get the logon page, OAC is not functioning correctly

       Do you see an error on that page (please post it)?

       

      If you do get the logon page, your credentials for the Open-AudIT Enterprise user in /usr/local/omk/conf/opCommon.nmis need to match those found in Open-AudIT Community (at menu -> Admin -> Users -> List Users).

      The default credentials in opCommon.nmis are below.

      'oae_username' => 'open-audit_enterprise'
      'oae_password' => 'openaudit1234567890', 

       

      Please check these items and let us know how you go.

       

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        Vlad,

        Open-AudIT Community runs as a regular PHP application under apache. It is accessible at port 80. http://SERVER/open-audit/ no need to specify a port number.

        Open-AudIT Enterprise does run from port 8042 but should be accessed via apache (again on port 80). http://SERVER/omk/oae/ no need to specify a port number.

        Mark.

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          Anybody knows how to fix it ?

          Thanks,

           

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            There are no issues during the install !  No errors.  I start the whole thing, but I get this one and only error :

            [root@vtor-lx-test-d04 log]# cat oae.log

            [Thu Jul 23 16:41:40 2015] [error] Unable to retrieve config from OAC #2 (Opmantek::OaeController::index).

            [Fri Jul 24 07:59:09 2015] [error] Unable to retrieve config from OAC #2 (Opmantek::OaeController::index).

             

             and I think this one is related too :

            [Fri Jul 24 08:52:12 2015] [info] Determined OaeController version: 1.8.0, 0.0.0,
            [Fri Jul 24 08:52:13 2015] [info] Determined DataController version: 1.18.0, 0.0.0,
            [Fri Jul 24 08:52:13 2015] [info] Determined ConfigurationController version: 1.19.0, 0.0.0,
            [Fri Jul 24 08:52:14 2015] [info] Determined CoreController version: 1.8.0, 0.0.0,
            [Fri Jul 24 08:52:14 2015] [info] Listening at "http://*:8042"
            [Fri Jul 24 08:52:14 2015] [info] Manager 3630 started
            [Fri Jul 24 08:52:54 2015] [error] ERROR - Unable to retrieve report list from OAC #2 (Opmantek::OaeController::index). at /</usr/local/omk/script/../lib/OaeController.pm.exe>Opmantek/OaeController.pm line 2097.

            [Fri Jul 24 08:53:11 2015] [error] ERROR - Unable to retrieve report list from OAC #2 (Opmantek::OaeController::index). at /</usr/local/omk/script/../lib/OaeController.pm.exe>Opmantek/OaeController.pm line 2097.

             

            How do I fix this ? Please !!!!!

             

            Thanks a lot !

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              Hi Mark,

              If I try to go to http://vtor-lx-test-d04.dynamic.ca:8042/open-audit/index.php/main/list_groups

              I do not get page, comes out with "Error: Page not Found"

               

              What do I do now ?

               

              Thanks a lot,

              Vlad


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