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Lessons learned from support cases - common things to look for.

Does DNS function properly?

If not any daemon that's doing name resolution will be very slow. 

Does the system have the correct time?  Is it synced with a time server?

[nmis@demo var]$ ntpq -p
     remote           refid      st t when poll reach   delay   offset  jitter
==============================================================================
+cachens2.onqnet 13.64.159.31     3 u  426 1024  377    4.845   -0.126   0.458
+ec2-13-54-31-22 54.252.165.245   3 u  352 1024  377   18.036    1.540   1.008
-node01.au.verbn 192.12.19.20     2 u  514 1024  377   18.966  -16.530   1.176
*ntp3.syrahost.c 218.100.43.70    2 u  422 1024  377   63.642   -1.172   0.852

[nmis@demo var]$ date -u
2017. 02. 16. (?) 22:33:31 UTC

 

Compare the system UTC time with actual UTC time.  A site such as https://time.is/UTC will show current UTC time.

If the system time is not correct it will result in a lot of problems.

  • Time stamps not correct on events
  • Graph data not correct
  • Transactions with other systems fail (e.g. cookies could already be expired at the time of issue.)
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