opService is an integration between NMIS8 and HP Service Manager.  It creates incidents based on the events from NMIS.

Installation Prerequisites

  • The individual performing this installation has some Linux experience.
  • NMIS8 is installed on the same server where opHA will be installed
  • NMIS8 is installed in /usr/local/nmis8
  • opHA will be installed into /usr/local/nmis8
  • Root access is available (not always needed but much easier)
  • Perl 5.10 
  • NMIS 8.4.8G or later

Installation Steps

Perl Libraries

At this time, opService is distributed as a source installation, so the correct perl libraries need to be installed, for some customers these have been pre-bundled and are available on request.

mkdir tmplocal
cd tmplocal
tar xvf ../Perl-Libs-20130221.tar.gz
cp -r * /usr/local/ 
cd .. 
rm -rf tmplocal

Install opService

  • Copy the opService tarball to the poller or master NMIS server (a tarball is a GZIP'd tar file, e.g. opService-Linux-x86_64-8.tar.gz)
    1. You may need to use SCP or FTP to get the file onto the server.
  • The file will now likely be in the users home directory.
  • If the installation directory does not already exist
  • Change into the directory where the tarball was copied
  • Untar the file
Version=8
#(not required for Debian/Ubuntu)
unalias cp
cd ~
tar xvf ~/opService-Linux-x86_64-$Version.tar.gz
cd opService-Linux-x86_64-$Version/

Run the installation program, answer the questions and opService will be installed.  The defaults will normally always work.

./install-opService.pl

Install opService Daemon

Setup init.d to handle opService

cp /usr/local/opmantek/install/opserviced.init.d /etc/init.d/opserviced
chmod 755 /etc/init.d/opserviced
service opserviced start

The daemon can be stopped or restarted using the command "service opserviced restart".

Setup the Log Files

Create the empty log files

touch /usr/local/opmantek/logs/opservice.log
touch /usr/local/opmantek/logs/incident.log
touch /usr/local/opmantek/logs/service_event.log
chown -R nmis:nmis /usr/local/opmantek/logs/
chmod 664 /usr/local/opmantek/logs/*log

 

Configuring opService

That is the topic for another article.

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