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The Support Page

Purpose

From version 1.3.2 Open-AudIT includes a page titled Support. It is available at Menu -> Help -> Support. This is to be used as the first point of call when troubleshooting Open-AudIT issues.

Function

This page retrieves various system details and variables. It then runs several tests upon the results and suggests various fixes.

This information is also available to email to Opmantek from a link on the page, along with links to download various files from the Open-AudIT server for inclusion as attachments to the email.

Variables

The currently retrieved variables are (below contain sample data as values):

Array
(
    [web_internal_version] => 20170620
    [web_display_version] => 2.0.1
    [base_url] => http://localhost/open-audit/
    [index_page] => index.php
    [uri_protocol] => REQUEST_URI
    [url_suffix] => 
    [language] => english
    [charset] => UTF-8
    [enable_hooks] => 
    [subclass_prefix] => MY_
    [permitted_uri_chars] => 
    [enable_query_strings] => 
    [controller_trigger] => c
    [function_trigger] => m
    [directory_trigger] => d
    [log_threshold] => 0
    [log_path] => 
    [log_date_format] => Y-m-d H:i:s
    [cache_path] => 
    [encryption_key] => openaudit
    [sess_cookie_name] => openaudit
    [sess_expiration] => 7200
    [sess_encrypt_cookie] => 1
    [sess_use_database] => 1
    [sess_table_name] => oa_user_sessions
    [sess_match_ip] => 
    [sess_match_useragent] => 1
    [sess_time_to_update] => 300
    [cookie_prefix] => 
    [cookie_domain] => 
    [cookie_path] => 
    [global_xss_filtering] => 
    [compress_output] => 
    [time_reference] => local
    [rewrite_short_tags] => 
    [proxy_ips] => 
    [blessed_subnets_use] => y
    [default_network_address] => 
    [delete_noncurrent] => n
    [discovery_create_alerts] => y
    [discovery_ip_exclude] => 
    [discovery_linux_script_directory] => /tmp/
    [discovery_linux_script_permissions] => 700
    [discovery_nmap_os] => n
    [discovery_use_dns] => y
    [discovery_use_ipmi] => y
    [display_version] => 2.0.1
    [download_reports] => download
    [graph_days] => 30
    [homepage] => groups
    [internal_version] => 20170620
    [logo] => logo-banner-oac-oae
    [log_level] => 5
    [log_retain_level_0] => 180
    [log_retain_level_1] => 180
    [log_retain_level_2] => 180
    [log_retain_level_3] => 180
    [log_retain_level_4] => 180
    [log_retain_level_5] => 90
    [log_retain_level_6] => 30
    [log_retain_level_7] => 7
    [maps_api_key] => AIzaSyAhAUqssRASeC0Pfyx1TW1DXRmboG5bdG0
    [maps_url] => /omk/open-audit/map
    [match_dbus] => n
    [match_fqdn] => y
    [match_hostname] => y
    [match_hostname_dbus] => y
    [match_hostname_serial] => y
    [match_hostname_uuid] => y
    [match_ip] => n
    [match_mac] => n
    [match_mac_vmware] => n
    [match_serial] => y
    [match_serial_type] => y
    [match_uuid] => y
    [nmis] => n
    [nmis_url] => 
    [oae_license] => commercial
    [oae_prompt] => 2017-06-28
    [oae_url] => /omk/open-audit
    [page_refresh] => 300
    [process_netstat_windows_dns] => 
    [rss_enable] => y
    [rss_url] => https://community.opmantek.com/rss/OA.xml
    [uuid] => 980906d2-5994-11e7-a4a3-1c1b0d60813b
    [modules] => {"NMIS8":{"name":"NMIS8","file":"\/cgi-bin\/nmiscgi.pl","link":"\/cgi-nmis8\/nmiscgi.pl","url":"https:\/\/opmantek.com\/network-management-system-nmis\/"},"opAddress":{"name":"opAddress","file":"\/bin\/opaddress-cli.pl","link":"\/omk\/opAddress\/","url":"https:\/\/community.opmantek.com\/display\/opAddress\/Home"},"opCharts":{"name":"opCharts","file":"\/public\/omk\/js\/opCharts_a_external_packed.js","link":"\/omk\/opCharts","url":"https:\/\/opmantek.com\/opcharts-dashboards-charts-management\/"},"opConfig":{"name":"opConfig","file":"\/install\/opconfigd.init.d","link":"\/omk\/opConfig","url":"https:\/\/opmantek.com\/network-configuration-management-opconfig\/"},"Open-AudIT":{"name":"Open-AudIT","file":"\/bin\/oae-tasks.sh","link":"\/omk\/open-audit\/","url":"https:\/\/opmantek.com\/network-audit-software\/","installed":true,"version":"2.0.1"},"opEvents":{"name":"opEvents","file":"\/install\/opeventsd.init.d","link":"\/omk\/opEvents\/","url":"https:\/\/opmantek.com\/opevents-traps-network-event-management\/"},"opFlow":{"name":"opFlow","file":"\/bin\/opflow-cli.pl","link":"\/omk\/opFlow","url":"https:\/\/opmantek.com\/netflow-analyzer-collector-opflow\/"},"opHA":{"name":"opHA","file":"","link":"\/omk\/opHA","url":"https:\/\/opmantek.com\/distributed-network-management-system\/"},"opLicensing":{"name":"opLicensing","file":"\/lib\/opLicense.pm.exe","link":"\/omk\/opLicense","url":"#"},"opReports":{"name":"opReports","file":"\/bin\/opreports-cli.pl","link":"\/omk\/opReports\/","url":"https:\/\/opmantek.com\/network-configuration-management-opconfig\/"},"opSLA":{"name":"opSLA","file":"","link":"\/omk\/opSLA","url":"https:\/\/opmantek.com\/ip-sla-monitor-cisco-ipsla\/"},"Other Modules":{"name":"Other Modules","link":"https:\/\/opmantek.com\/network-management-system-tools\/","url":"https:\/\/opmantek.com\/network-management-system-tools\/"}}
    [oae_product] => Open-AudIT Enterprise
    [oa_web_index] => /open-audit/index.php
    [oa_web_folder] => /open-audit
    [timestamp] => 2017-06-27 14:00:43
    [server_os] => Linux
    [device_count] => 1
    [base_path] => /usr/local/open-audit
    [ip] => 192.168.1.139
)

The tests run against this information are:

  • Check the Open-AudIT Enterprise config.
  • Check the Linux dependencies installed.
  • Check the required PHP modules.
  • Check the status of the Linux nmap file (has it had its SUID set).
  • Check file permission on the Open-AudIT log file.
  • Compare PHP and operating system timezones.
  • Check the application environment status
  • Count the devices with a 'Production' status and compare to the count of devices in the All Devices Group.
  • Check for rows in the database temp table.
  • Check for devices with a status not equal to Production.

 

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