What is opEvents?
opEvents is an industry leading event management system based on the Information Technology Infrastructure Library (ITILv3) best practices for service management.
What does opEvents do?
A multi-level event manager, opEvents automates event handling through extendable policies that enrich, correlate, organize and manage all the events in your environment. opEvents allows you to automate the diagnostics of your events and leverages intelligent automation to remediate your events.
Configure your business policies to reflect your business environment. Set up to send alerts via SMS or email while following your escalation rules to one or more contacts. Outline your business hours to follow escalation or hierarchy differences and also allow for planned outages. Completely customizable notification settings that alert at the frequency that matches your demands.
opEvents provides a centralised logging service for the purposes of operations, compliance and auditing. Complete management (centralised storage and audit capability) of logs from NMIS, applications, active directory, devices and cloud infrastructure. Enrich your network events with logs from multiple sources.
Identify the event, enrich the data stream, and generate detailed notifications that reflect your business environment. Use the GUI to quickly alter your policies. Create business policies that reflect your operational hours, organizational hierarchy and prioritize the events that are important to your business.
Suppression and highlighting lists to ensure the right events generate notifications. Stateless and stateful events are applicable and events can be related to nodes. A set of normalized node properties are extracted and applied to the event.
Events will automatically close if the cause has been resolved, action policies can be created to resolve known events automatically.
These detailed guides, webinars, and blogs break down configuring opEvents into manageable tasks and sub-tasks. These are designed to be followed after you have installed opEvents and confirmed it is operating.
Installation and Administration
opEvents 2.X and 1.X (NMIS 8)
opEvents 3.X (NMIS 9)
opEvents Basic Concepts
opEvents User Guides
opEvents Advanced Concepts